RidePing · Support
RidePing support
Help with alerts, subscriptions, feedback and your data. If the answer is not here, write to us.
Last updated:
If alerts do not arrive
Alerts need a few things to be in place. Check each of them:
- Location permission for RidePing set to "Always" in the iPhone Settings.
- Notifications for RidePing switched on.
- Background App Refresh switched on.
- You are online in the app. Tracking and alerts stop the moment you go offline.
- A city is selected in the app.
Subscriptions and purchases
RidePing starts with a 7-day free trial, with no card needed. After the trial you can stay on the free tier (1 city, limited alerts) or take a weekly or monthly Pro subscription, billed by Apple.
You manage or cancel your subscription in your Apple ID settings. If a purchase does not show as Pro in the app, use Restore Purchases in the app.
For billing questions, contact Apple Support: Apple processes all payments, and we never see your card details.
Feedback and spot suggestions
You can send busy/quiet feedback and suggest spots from inside the app. You can also write to contact@cogitocode.ro.
Deleting your data
To delete the data RidePing holds for your device, write to contact@cogitocode.ro. The app has no accounts, so tell us which device is yours and we will help identify it.
How we handle your data is explained in the RidePing privacy policy.
Known limitations
- Predictions are estimates, not guarantees of income.
- RidePing covers Romania only.
Contact
Write to contact@cogitocode.ro. Tell us what went wrong and what you already tried.